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Here are the most common problems in restaurants, with the necessary instructions to resolve technical problems autonomously and efficiently.
It saves time and money, since many times problems can be solved quickly and easily if you have the appropriate knowledge and instructions.
Most frequent problem categories
Printers and POS drawers
Stopping printing, not opening the drawer or becoming inhibited are the most common problems with these devices.
Kiosks
Out of service messages or not showing all products are the most common problems with kiosks.
POS
Losing the connection with the server/network or becoming inhibited are the most common problems with POS terminals.
Pinpad
Showing a pinpad error or losing connection to the server are the most common problems with pinpads.
KDS and bump bar
Not showing products, not deleting/moving orders or being inhibited are the most common problems with these devices.
Common solutions
Static drain
Static draining is a process used to remove the buildup of static electrical charges on an object or surface. Static can be generated by friction between materials, and static drain seeks to dissipate these charges to prevent unexpected electrical discharges or to operate sensitive equipment.
1. Turn off the device.
2. Disconnect all cables connected to the device:
– Electric power.
– Internet.
– Video data, VGA, HDMI, etc.
– USB.
– Others.
3. Wait a couple of minutes.
4. Press the “Feed” key for 10 seconds (printers).
5. Reconnect, power on and test of operation.
Common solutions
Device reset
Restarting a technology device involves completely turning off the device and then turning it on again. This process allows the operating system and all applications to reboot, freeing memory, closing active processes, and restoring the state of the device to its initial condition.
Restarting electronic devices is a useful practice to solve temporary problems, free up system resources and ensure the correct implementation of software updates, thus contributing to more stable and efficient operation.
